1
JESSIE: I can't open the file you sent me. Can you save it for an older version of Illustrator?
CHERYL: What version do you have?
JESSIE: 6.
2
CHERYL: Hmm. I can only save down to version 11. Here, why don't you install the latest version of Illustrator...
4
JESSIE: I can't install this. It says it needs Wind O.S. XP or later.
CHERYL: Ask I.T. to upgrade your machine to XP.
5
JESSIE: Can you upgrade my computer to Wind O.S. XP?
IT TECHNICIAN: Umm... I'm kind of busy... do you know how to do it yourself? I'll get you an XP disc...
6
CAPTION: Some minutes later...
JESSIE: I couldn't install Xp. It says it needs Wind O.S. 98 or later.
IT TECHNICIAN: We *should* have a 98 disc somewhere. Hold on.
7
COMPUTER: Setup is copying files... 6%
8
CAPTION: Several hours later...
JESSIE: I couldn't install Illustrator from this disc you gave me. My computer doesn't have a DVD drive.